Privacy Policy

At ANIBA , we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit, browse, create an account, or purchase products through our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

• Full name
• Mobile/phone number
• Email address
• Billing address
• Shipping/delivery address
• Account login information
• Order and purchase details
• Product preferences and related information
• Information provided when you contact customer support
• Payment-related information required to process your order
• Device, browser, IP address and website usage information

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your personal information to:

• Create and manage your customer account
• Process and confirm your orders
• Deliver your products
• Send order, shipping and delivery updates
• Process returns, exchanges, cancellations and refunds
• Provide customer support
• Process payments through our payment service providers
• Improve our website, products and services
• Detect and prevent fraud, misuse or unauthorized activity
• Maintain website security
• Comply with applicable laws and legal requirements

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

ANIBA does not store your complete debit card, credit card, UPI PIN, CVV or banking passwords on its own servers.

Payment information may be collected and processed directly by the applicable payment service provider according to its own security and privacy policies.

4. Sharing of Personal Information

We may share necessary information with trusted third-party service providers who help us operate our business, including:

• Payment gateway providers
• Courier and logistics partners
• Website and hosting service providers
• Technology and software service providers
• Customer support providers
• Analytics or security service providers
• Government authorities or law-enforcement agencies where required by law

We do not sell your personal information to third parties.

We only share information that is reasonably necessary for the relevant service or legal purpose.

5. Order and Delivery Information

To deliver your order, we may provide necessary information such as your name, phone number and delivery address to our logistics and delivery partners.

This information is used only for purposes such as order fulfilment, shipping and delivery.

6. Cookies

Our website may use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Improve website functionality
• Understand how visitors use our website
• Improve our products and services
• Maintain website security

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Account Information

If you create an account on ANIBA, you are responsible for keeping your login credentials confidential.

You should immediately contact us if you believe that your account has been accessed without authorization.

8. Marketing and Promotional Communications

With your consent where required, we may send you information about:

• New products
• Offers and discounts
• Sales
• Promotional campaigns
• Other updates related to ANIBA

You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.

Transactional messages such as order confirmations, payment updates and delivery notifications may still be sent when necessary to complete your order.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

10. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information where legally permitted
• Withdraw consent where applicable
• Raise a complaint regarding the handling of your personal information

To exercise these rights, you can contact us using the details provided below.

11. Children’s Privacy

Our website is not intended for individuals who are not legally permitted to use online shopping services. We do not knowingly collect personal information from children in violation of applicable law.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.